Privacy Policy
Tome Atelier Pty Ltd · ABN · Melbourne VIC · Last updated 1 July 2025
About this policy
This Privacy Policy explains how Tome Atelier Pty Ltd (“Tome Atelier”, “we”, “us” or “our”), a design and creative studio based in Melbourne VIC, collects, holds, uses and discloses personal information. The policy applies to this website, tomeatelierau.space, and to our dealings with clients and prospective clients across Australia.
We are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) set out in that Act. Those principles govern the way Australian organisations handle personal information, and this policy describes how we apply them in practice.
Personal information we collect
The kinds of personal information we may collect include:
- your name and, where relevant, the name of the business or organisation you represent;
- your email address and other contact details you choose to share with us;
- details of your project, including briefs, brand materials, deadlines and budget indications;
- content and files you provide to us for the purpose of design or creative work;
- billing and invoicing details necessary to provide our services; and
- records of correspondence between you and us.
We do not collect sensitive information (such as health, political or religious information) and we ask that you do not send us any unless it is genuinely necessary for your project.
How we collect personal information
We collect personal information directly from you whenever you:
- submit an enquiry or project brief through our contact page;
- request a quotation through our quote page;
- correspond with us by email;
- engage us to provide design and creative studio services; or
- interact with this website, including through cookies and similar technologies described below.
Where it is reasonable and practicable to do so, we collect personal information only from you. If we receive personal information from a third party (for example, a colleague forwarding a project brief), we handle it in accordance with this policy and the Australian Privacy Principles.
Why we collect and use personal information
We collect, hold and use personal information so that we can:
- respond to enquiries and provide information about our services;
- prepare quotations and proposals;
- deliver design and creative studio services, including brand, editorial and digital design work;
- manage our client relationships, invoicing and record-keeping;
- improve our website and the way we present our services; and
- send updates about our work, only where you have consented or where the message is directly related to a project, and always with a simple way to opt out.
We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you would reasonably expect that use, we have your consent, or the law permits it.
Disclosure of personal information
We do not sell or rent personal information. We may disclose personal information to:
- service providers who help us operate our business, such as website hosting, email, cloud storage, invoicing and file-transfer providers;
- collaborators or subcontractors engaged on your project, where necessary to deliver the work you have commissioned;
- our professional advisers, such as accountants or lawyers, where reasonably required; and
- courts, tribunals, regulators or law enforcement bodies where disclosure is required or authorised by law.
Some of our service providers may store or process information outside Australia. Where that occurs, we take reasonable steps to ensure the recipient handles personal information in a manner consistent with the Australian Privacy Principles.
Cookies and website analytics
This website may use cookies and similar technologies to function properly and to understand, in aggregate, how visitors use the site. Cookies are small text files stored by your browser. You can configure your browser to refuse cookies or to alert you when cookies are being used; refusing cookies may affect some features of the website but will not prevent you from contacting us by email.
Security and retention of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, unauthorised access, modification and disclosure. This includes limiting access to personnel and service providers who need the information to perform their role.
We retain personal information for only as long as it is needed for the purposes described in this policy, or as required by Australian record-keeping and taxation laws. When information is no longer required, we take reasonable steps to destroy or de-identify it.
Access and correction
You may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us using the details below. We will respond within a reasonable time and, where permitted, may charge a reasonable fee for providing access.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
How to contact us
For any questions about this policy, or to access, correct or complain about the handling of your personal information, please email:
Tome Atelier Pty Ltd · Melbourne VIC · Australia
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update.